Shipping policy
1. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2.Shipping Time
Estimated delivery times vary by destination:
- Hong Kong & Macau: 3-7 business days
- Europe:7-15 business days
- Rest of World: 10-20 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors beyond our control.
3.Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 1-2 business days for tracking information to be updated.
4. Customs Duties & Taxes
Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Telemiles is not responsible for customs delays, additional charges, or refused shipments due to unpaid duties or taxes.
5. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at:
- 📧 sales@we-wins.com
- 💬 WhatsApp: +86 130 0543 4255